FAQ's
How do I place an order?
To place an order, simply browse our website, select the desired products, and proceed to the checkout page. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal for convenient and secure transactions.
Is my payment information secure?
Yes, we prioritize the security of your payment information. We utilize encrypted payment gateways and adhere to strict security measures to ensure your data remains protected.
How can I track my order?
Once your order has left Bloom HQ, you will receive an email from Royal Mail which will contain tracking information. You can then track your order via the Royal Mail website to see an estimated delivery date.
Can I make changes to my order after it has been placed?
Changing or cancelling your Bloom Cosmetics order depends on the status of your order. Head on over to the Royal Mail website and enter your tracking number - from here you'll be able to change your address, ask to leave in a safe place or to leave with a neighbour.
If you're unsure then pop us an email with your order number and the changes you wish to make.
FAQ's
What are your shipping options?
We currently offer two different shipping methods via Royal Mail:
• Tracked Royal Mail 48 Hour Delivery
• Tracked Royal Mail 24 Hour Delivery
If your order is over £30.00 value (after any promo codes or discounts have been taken off) you will receive FREE Tracked Royal Mail 48 Hour Delivery
All standard deliveries sent and tracked via Royal Mail.
How long will it take for my order to arrive?
For all orders placed before 11:59pm we will dispatch your item on the following working day (Mon-Fri).
**Please note: during busy periods it can take up to 5 working days to dispatch your order. We apologise for any inconvenience.**
We currently offer two different shipping methods via Royal Mail:
• Tracked Royal Mail 48 Hour Delivery
• Tracked Royal Mail 24 Hour Delivery
If your order is over £30.00 value (after any promo codes or discounts have been taken off) you will receive FREE Tracked Royal Mail 48 Hour Delivery
All standard deliveries sent and tracked via Royal Mail.
If you require goods for a specific date, please contact us and we will try to arrange this for you (we will do our best to accommodate any bespoke requests).
For more information please visit our Delivery & Returns page.
Do you offer international shipping?
Unfortunately we do not currently ship outside of the United Kingdom.
How much does shipping cost?
Shipping prices are provided during the checkout process.
We currently offer two different shipping methods via Royal Mail:
• Tracked Royal Mail 48 Hour Delivery
• Tracked Royal Mail 24 Hour Delivery
If your order is over £30.00 value (after any promo codes or discounts have been taken off) you will receive FREE Tracked Royal Mail 48 Hour Delivery
What if my order is lost or damaged during shipping?
We're so sorry there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate decorations.
Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible!
FAQ's
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within this period for a refund or exchange. Please review our detailed return policy here for specific instructions and any conditions that may apply.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and the reason for the return/exchange. They will guide you through the process and provide you with the necessary instructions and a return/exchange authorisation.
Is there a time limit for returns?
we require returns to be initiated within 30 days from the date of delivery. Returns requested after this period may not be eligible for a refund or exchange. Please refer to our return policy for more specific information.
How long does it take to process a refund?
Once we receive your returned item, it typically takes 3-5 business days for the return payment to reach you if you paid using a card or within 1 business day if you paid using PayPal.
Unfortunately we can not speed up the transfer process when a card has been used as this is a limitation on our card processing supplier.
What if I have a damaged item?
We're so sorry there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate decorations.
Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible!
FAQ's
What is a Shower Whip?
Our Shower Whips are a luxurious and decadent form of cleanser that combines the creamy texture of whipped cream with the cleansing properties of traditional soap. It is crafted by blending high-quality soap base with nourishing oils and whipped to a light and fluffy consistency, resulting in a delightful and unique bathing experience.
The airy texture of whipped soap makes it incredibly easy to lather and apply, allowing for a gentle and thorough cleanse. It creates a rich and velvety foam that leaves your skin feeling refreshed, moisturized, and oh-so-soft.
Our Shower Whips are versatile and can be used for various purposes. It serves as a fantastic body wash, providing a pampering and aromatic shower experience. It can also be used as a shaving cream, helping to achieve a smooth and comfortable shave. Additionally, some people enjoy using our shower whips as a hand or face cleanser, as it effectively cleanses while leaving the skin feeling supple and hydrated.
With a wide range of delightful scents and vibrant colours available, our shower whip adds an element of fun and indulgence to your bathing routine. So, treat yourself to the velvety goodness of our shower whips and elevate your cleansing ritual to a whole new level of luxury!
Shower Whips Vs Shower Gel?
Our Shower Whips offer several advantages over traditional shower gel. Here's why they are a superior choice:
Creamy and Luxurious Texture: Our Shower Whips have a light, fluffy texture that transforms your bathing experience into a velvety treat. It feels delightful on the skin, creating a luxurious lather.
Enhanced Moisturization: Our Shower Whips contain nourishing oils and butters that deeply moisturize and hydrate the skin. It helps to retain moisture, leaving your skin feeling soft, smooth, and supple.
Versatility: Shower Whips serves a dual purpose as a cleanser and moisturizer. They cleanses effectively, removing dirt and impurities, while also providing a moisturizing effect. This makes them a convenient all-in-one product.
Gentle on Skin: All our Shower Whips are formulated with gentle ingredients that are suitable for all skin types, including sensitive skin. It is less likely to cause irritation or dryness compared to some shower gels that may contain harsh chemicals.
Longer Lasting: A little goes a long way with our Shower Whips. Its whipped consistency allows it to be easily spread and lathered, resulting in a longer usage life compared to shower gels, which can be used up quickly.
Unique Scents: Our Shower Whips come in a variety of delightful scents that can transform your shower routine into a sensory experience.
Travel-Friendly: Our Shower Whips are available in compact, lightweight packaging, making them ideal for travel. They are less prone to leakage and spillage compared to shower gels, offering convenience and ease while on the go.
Environmentally Friendly: Our Shower Whips come in recyclable or reusable containers, reducing waste. Additionally, we offer eco-friendly and sustainably sourced ingredients, making them a more environmentally conscious choice.
Overall, our Shower Whips provide a pampering and nourishing bathing experience, leaving your skin feeling refreshed, moisturized, and pleasantly scented. Give them a try and enjoy the luxurious benefits it offers over traditional shower gels!
Are your products suitable for pregnant women?
Our products are fine to use when pregnant and all our products have been tested with a variety of consumers in mind, including pregnant women. However, we would always recommend if you have any concerns regarding using our products, to consult your doctor first.
Can you provide more details about a specific product?
Absolutely! We strive to provide comprehensive product descriptions on our website. However, if you need additional details or have specific questions about a product, please reach out to our customer support team. They will be happy to assist you with any inquiries you may have.
What are the ingredients/materials used in your products?
We are committed to using high-quality ingredients/materials in our products. The specific ingredients/materials can vary depending on the product. You can find a detailed list of ingredients/materials on each product's page on our website. If you have any concerns or specific ingredient inquiries, please don't hesitate to contact our customer support team.
Are any of your products Vegan Friendly?
Yes, all of them!
Do you test on animals?
We NEVER have and NEVER will test any of our finished products or ingredients on animals, nor do we employ a third party to do so on our behalf.
Why dont we use the Leaping Bunny Logo? It is very expensive to license the logo from the owners of the trademark and it is also very expensive to replace or alter packing materials to include the logo. In order to keep our costs as low as possible this is not feasible for us currently.
Do you have product usage instructions or guidelines?
Yes, we provide product usage instructions or guidelines for most of our products. These instructions can typically be found on the product packaging or on our website. If you require further clarification or have specific questions regarding product usage, feel free to reach out to our customer support team.
Can I request samples before making a purchase?
At this time, we do not offer samples for individual requests. However, we periodically run promotions or gift with purchase offers that may include samples. Additionally, we often provide detailed product descriptions, customer reviews, and ingredient information to help you make informed purchasing decisions. If you have any questions or concerns, our customer support team is here to assist you.
How environmental is the packaging you use?
Our boxes are made with 100% post-consumer recycled cardboard and this means you can also recycle them through your local council kerbside recycling scheme.
The ink used to print the boxes is water based so you can rest assured no mean, nasty solvents are being used that evaporate into the air.
But what about those colourful sausages inside the box? Well! These are made of Corn Starch… you know, the same thingy ma jig you make custard with! They are entirely water soluble and the chips quickly biodegrade unlike polystyrene or similar alternatives. And of course, the starch used is GM free.
FAQ's
How do I create an account?
Creating an account is quick and easy. Simply click on the "Sign Up" or "Create Account" link on our website and provide the required information, such as your name, email address, and a password. Once submitted, you will receive a confirmation email with further instructions to complete the registration process.
What are the benefits of creating an account?
Creating an account offers several benefits. With an account, you can enjoy a faster checkout process as your shipping and payment information will be securely saved. It also allows you to track your orders, access your order history, save your favourite products, and receive personalized recommendations and exclusive offers.
How can I update my account information?
To update your account information, simply log in to your account and navigate to the "Account Settings" or "Profile" section. From there, you can edit your personal details, shipping address, payment methods, and communication preferences. Make sure to save your changes after updating your information.
Can I track my order history and past purchases?
Yes, if you have created an account, you can easily track your order history and view your past purchases. Simply log in to your account and navigate to the "Order History" or "My Orders" section. There, you will find a list of your previous orders along with their status and tracking information, if available.
How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, you have a couple of options. You can click on the "Unsubscribe" or "Manage Preferences" link at the bottom of any promotional email you receive from us. Alternatively, you can log in to your account and go to the "Email Preferences" or "Communication Settings" section to manage your subscription preferences. You can choose to unsubscribe from all communications or modify the types of emails you receive.
FAQ's
Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions on our products. These can include seasonal sales, special promotions, or exclusive offers for our loyal customers. Stay updated by subscribing to our mailing list or following our social media channels to be notified of any ongoing discounts or promotions.
How can I redeem a coupon code?
To redeem a coupon code, proceed to the checkout page and look for a designated field to enter the coupon code. Type in the code exactly as provided, and click "Apply". The discount associated with the coupon code will be applied to your order total.
Are there any ongoing loyalty programs or rewards?
We are currently working on getting our loyalty program working! In the meantime we are offering loads of amazing deals and discounts to all our email subscribers so make sure you are on the list!
Do you have a price matching policy?
As of now, we do not have a price matching policy in place. Our prices are carefully determined based on factors such as product quality, sourcing, and fair market value. However, we strive to provide competitive pricing and occasional promotional offers to ensure you receive the best value for your purchase.
Are there any limitations or exclusions for discounts?
Some discounts or promotional offers may have certain limitations or exclusions. These limitations can include specific products, minimum order requirements, expiration dates, or restrictions on combining multiple discounts. To know the details and any specific exclusions, please review the terms and conditions provided with the discount or contact our customer support team for clarification.
FAQ's
How can I contact your customer support team?
You can contact our customer support team by sending an email to support@bloomcosmetics.co.uk or by calling our toll-free number at 01512038650. We strive to provide timely and helpful assistance to all inquiries.
What are your customer support hours?
Our customer support team is available to assist you during our business hours from Monday to Friday, 9:00 AM to 5:00 PM). Please note that our customer support hours may vary on holidays or special occasions.
Do you have a live chat option?
We are currently working on a Live Chat option. Once active Live chat availability may be subject to customer support hours.
Can you assist me with product recommendations?
Absolutely! Our knowledgeable customer support team can assist you with product recommendations based on your preferences, skin type, or specific needs. Simply reach out to us via email or phone, and provide us with the necessary details. We'll be happy to guide you towards the products that best suit your requirements.
How quickly can I expect a response to my inquiry?
We strive to respond to all inquiries as promptly as possible. Typically, you can expect a response within 24-48 hours during our regular business hours. However, during high volume periods, it may take slightly longer. Rest assured that we value your inquiry and will do our best to address it in a timely manner.
We hope these answers provide the information you were seeking. If you have any further questions or require additional assistance, please feel free to reach out to our customer support team.